High Inspector of Justice Mr. Artur Metani convened a working meeting with the Inspectors Unit and the Assistant Inspectors Unit to discuss the review of internal work processes and the efficiency increase for reviewing complaints in the office of the High Inspector of Justice.

The Directorate of Drafting of Acts and Legal Services presented statistical data on complaints received and reviewed over the years, the current distribution of complaints and the process of their review, with emphasis on the significant increase in the number of complaints, observed in the first 4 months of 2025.

The discussions focused on the analysis of concrete data and internal work processes, as well as effective ways to process a high number of complaints within this year, in order to prevent situations of overload and the creation of a backlog of complaints. Given that HIJ has a low number of inspectors, (less than half of the number approved according to the organizational structure), in this working meeting it was assessed as necessary to take other measures to maximize efforts to handle a higher number of complaints, in order to avoid the creation of a backlog.

“The review of inherited complaints has been a process that has exceeded the normal workload of the HIJ, for the available human resources, but thanks to the regulatory, administrative and structural measures undertaken, the results have been visible and measurable. Now we must prevent the creation of an institutional stock, in the conditions of an increase in the number of complaints and the lack of change in human resources, which remains low.” said Mr. Metani.

Discussions on the work methodology brought to light the problems encountered in the complaint reviewing processes and possible options were addressed to increase the efficiency of the processing of complaints, as well as the need to review acts/regulations of the High Inspector of Justice.