A year ago, on the day of justice, the Office of the High Inspector of Justice published a survey on the activity of the institution, as an internal way of communication, to directly collect opinions from citizens, no matter whether they had had any experience with the HIJ or not.
Citizens were asked about the knowledge they had on the HIJ functions, if they had ever had any experience with it, the efficacy of communication with the institution, the addressing of the submitted complaint, as well as the HIJ performance during these three years, based on the contacts with the institution or through messages in the media and social networks
91 surveys were completed online and at the premises of the institution. In addition to their assessment for the correctness of the HIJ communication and the assistance provided during the complaint process, they have also made suggestions on deadlines for reviewing complaints, increasing the number of inspectors and the competences of the institution itself, as well as more specifically, on increasing the number of inspections in prosecution offices and courts, in order to control the performance of prosecutors and judges regarding the implementation of the procedural law.
A year after the survey on the HIJ work, the High Inspector of Justice would like to thank the citizens for their feedback and suggestions, and assure them that every remark has been taken into account and will be reflected in the improvement of the institution work.
The survey is now a permanent section on the institution’s official website, as a way of an ongoing communication, which will enable a direct monitoring of the institution work by every citizen.
The High Inspector of Justice would like to inform that in addition to the complaint process, which undoubtedly has the greatest attention of citizens, he has also paid attention to the inspection, which is the other dimension of the HIJ work. The inspection plan for 2023 provides four thematic inspections in courts and prosecution offices throughout the country, whose object will be the allocation of cases by drawing lots, the reports of the electronic system, the procedure for announcing the reasoning of court decisions and the assignment of cases. The inspection plan for 2023 is published on the official website of the HIJ.
